The latest enhancement to Maintenance Groups includes the ability to apply a one-time service interval for break-in maintenance. This can include items required as a one-time occurrence for newer equipment to break it in, such as oil change, brake check, and changing hydraulic fluid or general inspection items. Setting this up beforehand ensures that the equipment will receive it's proper care to follow manufacturer guidelines, often required for warranty claims. 

How It Works

When creating a new Service Interval, for one-time service, select Do not repeat from the new Recurrence field. Once the asset meets the one-time-service threshold, the system will auto-generate a Work Order, or the user can generate the WO early. 

T3 Maintenance Group

Asset Service Overview

Link Mobile App

Special Considerations

• For existing Maintenance Groups, the one-time service interval will automatically apply to all assets assigned that have not yet exceeded the threshold. For example, if an asset within a Maintenance Group is 3 years old with 15,000 miles, a new one-time break-in service of 50 miles would not generate a Work Order since the asset is beyond the threshold. 
• Assets can have multiple one-time service intervals, such as setting up an additional one-time service when an asset is nearing its warranty expiration date to check for repairs and maintenance. 
• Assets that are reassigned from one Maintenance Group to another will carry over existing accrued service history (number of miles, hours, and days) for intervals that match between the old and new Maintenance Group. For example, if both the old and new Maintenance Groups have a 1,000-hour service interval, the usage tracked toward that interval will transfer. This ensures preventive maintenance schedules remain accurate and do not reset to zero unnecessarily. 
• Once the one-time service interval's WO is completed, the progress bar will disappear from the Asset Service Overview page. 
• Users cannot change the Recurrence option of an existing interval on an existing Maintenance Group. A new interval would need to be created. 

Learn More

For more information, see Setting up a Service Interval for Preventative Maintenance. 

An update to the T3 Dash Cam experience introduces a new Health Status table, now available on the T3 Camera page. This update gives T3 Dash Cam customers a comprehensive view of all dash cams in their fleet. It improves visibility into device performance and helps identify cameras that may require inspection or maintenance.   

What's Included in the New Table

• Health Status: A new status indicator shows whether each camera is operating normally or may require attention. This is based on a comparison of the dash cam’s last check-in with the associated tracker’s last engine event. The statuses that are shown are: 
  • OK: The T3 Dash Cam checked-in upon the engine start. 
  • Needs Attention: The asset's tracking device has checked-in, but the T3 Dash Cam has not checked-in for more than a 24-hour time frame. 
  • No Check In: No T3 Dash Cam check-in detected.  
• Last Camera Engine-On Event: The last known check-in time from the T3 Dash Cam. 
• Last Tracker Engine-On Event: The last known check-in time from the assets tracking device. 
• Last Camera-Tracker Difference: The time in hours and minutes between the last engine events. 
• Camera Serial: The T3 Dash Cam serial number with a hyperlink to open the camera's events. 
• Assigned Asset: The asset assigned to the T3 Dash Cam with a hyperlink to open the asset on the T3 Map. 
• Driver: The assigned driver for the asset with a hyperlink to open the contact information for the driver.

Expand the row to see Event Type and Timestamp of when it occurred, providing more details as to why a camera may be unhealthy. 

How It Works

Navigate to the T3 Camera page and select the Dash Cam tab. This tab allows you to:

• Filter by health status to quickly identify which cameras need attention.
• Sort all data points in the table by selecting the column header to sort ascending and descending. 
• Search by camera serial number, asset name, or assigned driver.
• View Health Status Legend for quick reference.
• Export the entire table or filtered items only into a CSV file for further review.  

Troubleshooting and Support

If a camera is flagged as Needs Attention or No Check-In, users are encouraged to contact support for assistance or review the Troubleshooting T3 Dash Cam Connectivity Issues article. 

The latest update to T3 now provides OEM service manuals for troubleshooting and completing service-related tickets. Access and download the manuals directly from each Work Order or from the Asset's Service tab. The manuals are specific to the make and model of the assigned asset to ensure the most relevant information is provided. 

Note: Service manuals may not be available for all equipment. 

How It Works

T3 Service page

Select the new Manuals tab from a Work Order in the T3 Fleet web app. Select the manual to view the PDF in a new tab or select the down arrow to download to a device.  

When opening and downloading larger OEM manuals, a message will be displayed notifying the user that the system is retrieving the file, which may take a few moments.

T3 Asset Service tab

Select the Details button in the Asset Card on the T3 Map, then select the Service tab. The new OEM Manuals will be available in the Manuals section. 

Learn More

For accessing manuals on-the-go, see Access OEM Service Manuals Directly from Link Mobile App. 

T3 now supports batch off-renting, allowing rental customers to off-rent multiple items in a single action. This enhancement is designed to streamline the off-rent process, especially for customers managing multiple assets across job sites or projects. Once the items are off-rented together, it will consolidate into a single invoice. This enhancement reduces the need for repetitive manual actions and simplifies the workflow.  

How It Works

Watch the video to see a quick walkthrough.

From the T3 Rentals Page
Customers can select the Actions ellipsis and then Off rent from the individual rental.

A new Batch Off-Rent window will display with the option to select other rentals to include in the off-rent action. If applicable, users can select how many quantity to partially off-rent the order. 

Select when to off-rent the items, whether Now or Schedule. If scheduling, indicate the date from the calendar picker. Once done, select Off-Rent All Selected Rentals. 

From the T3 Fleet Page (Individual Rental View)
Multiple items can also be off-rented from within an individual rental record by selecting the Rental Details tab from the individual Asset Details page. 

The T3 Telematics Health Report provides visibility into T3 tracker health statuses. Updates to this report reflect clearer and more accurate health statuses and recommended actions to improve tracker health.

Important: The legacy Telematics Health Report 2.0 will be retired from T3 Analytics on Friday, July 25, 2025. Please note that existing scheduled reports cannot be carried over. To continue receiving updates, be sure to create and schedule a new Telematics Health Report before that date.

New Definitions

Healthy Trackers: This indicates the tracker device is in a healthy state. Some of the various statuses in a healthy state can be: 

• Healthy: The tracker is reporting recently. 
• Asset Under Cover or Inside Building: This suggests the tracker is under cover, such as inside a building or under dense tree cover and needs to be moved to an area with a clearer view of the sky. 
• Asset Likely in Low Cell Coverage Area: This suggests the asset could be in a location with poor cell reception. 

Needs Asset Attention Trackers: This status means the asset's tracker device needs to be reviewed. The report will indicate the reason why for further troubleshooting:

• Dead: Battery has dropped well below normal operating level and is considered dead. 
• Drained: Battery voltage is below but still around normal operating level. 
• Master Cutoff Switch/Tracker Disconnected: The 24-hour average asset voltage was within normal range, but the current voltage suddenly dropped near zero. This typically indicates the tracker was unplugged or a masters disconnect was activated. 

The T3 Assets page is redesigned to deliver a smoother, faster, and more intuitive experience, especially for users managing large fleets. Here's what's new: 

• Keypad Column Removed: Cleaned up layout for easier scanning.
• Performance Boost: The page now loads significantly faster.
• Pagination Introduced: View 25, 50, or 100 assets per page.

• Smarter Search: Use the multi-search functionality to search by All, Name, Make, Model, Year, VIN, Serial, Group and System ID. 
  • ALL Search Type: Choosing All will search all fields in the Assets page and is best used for quick, broad searches.  
    • Each new keyword clears the previous one. Only one keyword is used at a time. 
    • For example: Entering "Excavator" displays all assets with that word in any column. Typing "2020" afterward replaces the previous search and shows only results related to "2020". 
  • Specific Search Types (Name, Make, Model, etc.): These options support combined search, which means multiple keywords can be entered. This is best for narrowing results within a single column. Select the "X" next to the search term to remove that filter and update the results. 
    
    • Name: Filter by multiple asset names. 
    • Make: Search across several makes such as "JLG" or "Genie". 
    • Model, Year, VIN, Serial, Group, System ID: All support combined search.
    • For example, select Make and enter "JLG" and "Genie", then select Year and enter "2024" to find all JLG or Genie assets manufactured in 2024. 

• In-Line Group Assignment: Add a group directly from an asset row without navigating away.

This update reduces friction for users managing assets and lays the foundation for future enhancements. 

With the recent improvements to Service Interval functionality, users can now define combination rules (e.g., miles and operational hours). To support this, the T3 system has been updated to visually highlight these thresholds, making it easy to recognize combination intervals at a glance.

This enhancement helps service managers and technicians quickly identify when an asset is approaching service from a combination rule.  

Asset Details > Service

Upcoming Service table

Work Order Details 

Asset Card on T3 Map

Learn More

For more information, see Setting Up a Service Group Interval for Preventative Maintenance. 

The EquipmentShare website now offers a streamlined credit application process, making it easier for customers to apply for a credit account when it is most convenient. The new self-serve form eliminates extra steps and paperwork, allowing customers to quickly submit their application online. Once completed, the form is routed directly to the EquipmentShare credit team for prompt handling. This improvement helps customers get approved quickly to complete their rental order. 

How It Works

Only an Owner and Manager-level role can submit a credit application. 

From Account Details on the EquipmentShare website, select Apply & Manage Credit Account. 

Before submitting the application, enter the Company, Billing, and Insurance information from the new form. The EquipmentShare credit team will review and process the request promptly. 

The T3 asset creation and edit workflows have been updated to streamline data entry and improve asset identification for vehicles and trailers. These enhancements support more accurate fleet records and processes such as maintenance tracking and warranty claims.

The new enhancements include:

• License Plate Details: New fields for License Plate Number and Issuing State have been added to the Asset Identifiers section. These fields enable better identification of vehicles and trailers.
• Updated Engine Information Capture: In the existing Engine Specifications section, Make and Model are now required fields, while Serial Number is optional. This adjustment allows users to enter partial engine data when complete information is not yet available.

How It Works

• Open the Single Add or Edit Asset form.
• In the Asset Identifiers section, enter the license plate number and select the issuing state.

• In the Engine Specifications section, provide the engine make and model (required) and optionally enter the serial number.

A new Time Tracking feature in the Link mobile app allows users to access the associated Work Order and asset directly from their clocked-in time card. This eliminates the need to navigate away from the time card to log time against a specific asset or Work Order.

To take advantage of this time-saving enhancement, update to the latest version of the Link mobile app and access it right from the clocked-in screen.

Quick asset access 

Quick work order access

Learn More

To update to the latest version, see Updating Link Mobile App.